Website Privacy Policy

When you use our website, we understand that you trust us with your personal information. We take your privacy very seriously and we are taking the proper actions required to ensure that your personal information is never released to a third party without your consent. This Privacy Policy will outline a number of things including:

  1. Why we collect personal information
  2. What type of information we collect
  3. Who has access to your information
  4. How we secure your information
  5. How you can access your information

Why we collect personal information

We collect information so that we can provide you with the best service for you vision needs. By providing some of your basic information we can contact you to keep you updated on the status of your glasses/sunglasses/contacts and accommodate any other special requirements that you may have. By keeping in touch with you, we can ensure that we make a product for you that are specific to your needs.

What type of information we collect

When you make a purchase from our website, you have the choice to purchase under a guest account or create a personal account. When creating an account, the information we collect will include your first and last name, phone number, email address, mailing address, and postal/zip code. If purchasing a product that requires a prescription, we will ask you to provide us with your prescription, pupillary distance measurement, and height measurements. If more advanced products are purchased, such as progressive lenses, we may also collect some data regarding your lifestyle. If you cannot provide your pupillary distance measurement and/or height, we may also ask you to provide a picture of yourself to help us customize your lenses. When checking out, your credit card information will be required.

Who has access to your information

Any personal information that is collected will be used for the sole purpose of producing your product. Therefore, only The Optical Shop Ltd. staff will have access to your personal information. Other companies, such as our lens and frame suppliers will only have access to information such as your prescription or the model number of the frame you wish to acquire; your contact information as well as your credit card information will not be disclosed to these companies.

How we secure your information

Users will have the choice of purchasing under a guest account or under a registered account. If using a registered account, your information will be stored in a secure database under GoDaddy. Credit card information is not stored after the transaction made through our website.

How you can access your information

Users with a registered account can change their information whenever they feel the need to. If at some point in time, you wish to delete your account and erase all your information we have collected, feel free to contact us (see the contact us page for our contact information).